Business information
Product name: Asymptotiq Companio.
Legal operating name: Asymptotiq Technologies, a proprietorship.
Registered address: Rajlakshmi, 1/C Kalibari Lane, Jadavpur, Kolkata, West Bengal 700032, India.
Support email: support@asymptotiq.com.
Support phone: +91 81004 84861.
Support service levels
Support hours are Monday-Saturday, 10 AM-6 PM IST. We aim to provide an initial response within 24 hours during these hours. For disputes that require investigation, we aim to provide a resolution or a clear status update within 72 hours after receiving the information reasonably needed to investigate.
For a payment or delivery issue, include the payment reference, date and approximate time, and a short description of the issue. Do not send OTPs, UPI PINs, passwords, or full card details.
- General support: support@asymptotiq.com
- Privacy requests: use the subject line Privacy Request
- Refund requests: use the subject line Refund Request
Grievances and escalation
The Support and Grievance Team handles customer complaints and service disputes for Asymptotiq Technologies. Begin by emailing support@asymptotiq.com with the relevant transaction or session details. We will acknowledge the issue, review available records, and explain the next step.
If you are dissatisfied with the initial response, reply to the same email thread with the subject line Escalation and describe the unresolved issue. We aim to provide a documented resolution or status update within 72 hours after we receive the information needed for review.
Important service boundary
Companio is an AI conversational service for adults. It is not an emergency, medical, or crisis-response service. If you believe that you or another person may be in immediate danger, contact local emergency services or an appropriate qualified professional immediately.