Cancellation and Refund Policy

Companio provides a real-time digital voice service. Once a paid voice session has started or a time-based pass has been activated and access has been delivered, the relevant compute and voice resources are allocated in real time. Completed or materially delivered sessions are therefore non-refundable, except where applicable law requires otherwise.

You may stop a live call at any time. Ending a call does not convert an already delivered or consumed digital session into a refundable physical product return.

• A five-minute session is considered delivered when the customer can enter and use the voice session.
• A 24-hour pass is considered delivered when the access entitlement is activated and the session link or bot access is provisioned.

If payment is deducted but a voice session cannot be initiated because of a verified technical failure in our service or approved delivery flow, you may be eligible for a 100% refund to the original payment source. We review the transaction record, access logs, and delivery events before approving a refund.

A refund may not be available when access failed because of an unsupported device, denied microphone permission, customer network issues, inaccurate contact details, a breach of the Terms, or a third-party platform outage outside our reasonable control. We assess each request fairly using the available records.

• Send the payment reference, approximate time of purchase, and a short description of the issue to support@asymptotiq.com.
• Do not share full card details, UPI PINs, OTPs, or passwords with support.

Submit a technical-failure claim within 7 calendar days of the transaction. Our support team aims to acknowledge and validate relevant logs within 48 hours during support hours. If a refund is approved, we initiate it to the original UPI, card, or other payment source within 5-7 business days.

The time at which the bank, card network, or payment provider credits the refund can depend on that provider's processing cycle. We will provide a refund reference where one is available.

• Support hours: Monday-Saturday, 10 AM-6 PM IST.
• Initial response target: within 24 hours during support hours.
• Dispute-resolution target: within 72 hours after we receive the information reasonably required to investigate.