1. Digital-only service
Companio sells access to a digital AI voice service. No physical goods are sold, packed, shipped, couriered, or delivered to a postal address. The website and connected bot or web interface are the delivery channels.
The listed price relates to the digital access period or session described at purchase. No separate shipping fee applies.
- Single session: one 5-minute digital voice session.
- 24-hour pass: digital access for the stated 24-hour validity period, subject to fair-use and safety controls.
2. Fulfillment timing
When payments are enabled, access is provisioned only after the payment gateway sends a verified confirmation to our server. Our target is automated digital delivery within 10-30 seconds after that verified confirmation. The delivery channel may be a web interface, session link, or bot link associated with the purchase.
A payment-pending, failed, or unverified status does not create an entitlement. The payment gateway webhook and our server-side verification are the authoritative payment records.
- Do not rely on a bank-app screenshot as proof of confirmation.
- Keep the delivery link private and do not forward it to another person.
3. Delivery failures and recovery
If the web container, Telegram Mini App, or session link does not initialize after confirmed payment, we will attempt to regenerate a valid session token or delivery link when the transaction is eligible. This recovery does not extend the purchased period beyond what is reasonable to restore the undelivered service.
If recovery is not possible because of a verified technical failure in our delivery flow, the Refund Policy applies. Contact support@asymptotiq.com within 7 days with your payment reference and the time of the failed attempt.
- Check that your device supports the required browser or Telegram version and that microphone permission is available.
- A regenerated session link invalidates a previously issued link where necessary for security.